Can I return a product?

It depends on the product. Because all bumpers and frames are custom, made-to-order products, we are unable to accept returns or exchanges on those. For other products, you may return them within 15 days of receiving it. The process is pretty simple:

  1. Call us for a return merchandise authorization (RMA) number
  2. Ship the product back to us
  3. Receive your refund

Of course, there are simple terms and conditions you have to follow to ensure a smooth return process. We’re going to cover all of them on this FAQ page.

Can I exchange a product?

Bumpers and frames are custom, made-to-order items, so they cannot be returned or exchanged. However, you can opt to exchange other products, but you'll still have to pay the return shipping charges for the returned product as well as a 15% restocking fee.

How does the return or exchange process work?

Follow these 4 simple steps within 15 days of receiving your product:

  1. Call us at (406) 374-2285 for a return merchandise authorization (RMA) number
  2. Ensure that the original packaging materials aren’t torn or damaged
  3. Repackage your product carefully just the way you received it and include all the hardware that came with it
  4. Ship it back to us at this address: PO Box 172 / Moore, MT 59464

Please note: Bumpers and frames are custom, made-to-order products and cannot be returned or exchanged.

We recommend buying insurance for the return shipment because we’re not responsible for returns that get lost or damaged in transit.

What if I ordered the wrong product?

Anything but bumpers and frames can be returned using the standard return process. You can either exchange it for the right product or receive a refund, minus a 15% restocking fee and shipping costs.

How long do I have to return or exchange a product?

You have 15 days after receiving your product to return or exchange it.

Can I return or exchange a product for any reason?

Yes, as long as the product is still in perfect and resalable condition and includes all the hardware that came with it.

Are there certain products I can't return?

Yes. Bumpers and frames cannot be returned, as they're custom, made-to-order products. We also don't accept returns on products that have been used or damaged during installation. If you’re not sure whether your product falls into this category, email us photos of the product and we’ll use our best judgment to determine if you can return it or not.

Do I have to pay any restocking fees?

Yes. A 15% restocking fee applies to all returns. The only time it’ll be waived is if we accidentally sent you a faulty or incorrect product.

Do I have to pay for return shipping?

Yes. The only exception is if we made a mistake and sent you a faulty or wrong product. In such a case, we'll pay all return shipping charges.

How long do returns take to process?

Upon us receiving your returned product, we have 20 days to inspect it for damages. If it passes the inspection, we'll issue your refund as soon as possible. When you factor in the time it'll take to ship the product back to us, the entire return process can take up to 30 days.

How long will it take to receive my refund?

We’ll apply your refund to your account as soon as it passes the inspection. We'll deduct the 15% stocking fee and any shipping costs paid by us from the total of your refund. Depending on your credit card company or bank processing time, refunds can take up to a week to appear.

What if the product is defective or damaged?

Please call us right away and we’ll look into it. If it ends up being our fault, we’ll take full responsibility and send you a shipping label so you can ship it back to us free of charge. Of course, we’ll also send you a working replacement as soon as possible.

What if my return never arrives? Do I still get a refund?

Unfortunately, no. You’re fully responsible for anything you ship to us, so we highly recommend purchasing insurance for the return shipment.

What if someone else purchased the product for me and I want to return or exchange it?

If the product isn’t right for you, we’ll be happy to exchange it or issue a store credit to your Throttle Down Kustoms account. That way, you can get a product that perfectly suits your preferences. We’ll need proof that the product was purchased from us, though. Ask the person who gave you the product for a copy of the invoice.

What if I need to make a warranty claim and return a product?

No problem. We’ll be happy to help you out! Grab your original damaged product, a written description of the damage, and a copy of the original invoice and follow the steps outlined in our Warranty page.