Throttle Down Kustoms FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Throttle Down Kustoms to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Throttle Down Kustoms brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Throttle Down Kustoms, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Throttle Down Kustoms offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Throttle Down Kustoms takes great pride in having you as a customer and we will ensure your privacy as a customer. Throttle Down Kustoms does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

throttledownkustoms.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Throttle Down Kustoms seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Throttle Down Kustoms reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Throttle Down Kustoms, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to orders@throttledownkustoms.com.

We are confident that your visit to Throttle Down Kustoms is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 406 374 2285.

After we sandblast the metal and clean it with iron phosphate, we spray powder coating on it. This results in a consistently stronger, tougher, and better finish.

This website has a more detailed outline of the process (including pictures) if you’re interested in reading more about it.

We dip fabricated steel into a vat that contains molten zinc to create a reaction that results in a tightly-bonded alloy coating. This process protects the steel from corrosion.

The American Galvanizers Association has tons of information about the process if you’d like to read more about it.

When Throttle Down Kustoms owner Jeremy started prototyping his Jeep frames, his first approach was cutting and welding the metal. He noticed how sloppy and patched together the welded frame made the vehicle appear. It wasn’t up to his standards and definitely not good enough for anyone investing their hard earned dollars into a Jeep rebuild. He quickly found a better solution: mandrel bent frames.

We invested hundreds of thousands of dollars into mandrel bending equipment. We also invested hundreds of hours into training and testing to build the best frames on the market. We consider this a worthy investment because it allows us to do extreme custom work and to control the quality of our frames.

It’s important that we bend our rails in house because having them pre-bent by a large steel plant does not guarantee top-notch quality. Our frames are assembled in a jig to guarantee precise measurements, and then our certified and experienced welders welds them together.

All of our brackets are carefully built with appearance and factory specifications as our top priorities. All of our frames are completely cleaned and prepped before being shipped or galvanized.

Absolutely.

If you’ve ever thought of putting a TJ suspension on a CJ, look no further. Our new Hybrid Jeep Frame Basic frames are just what you need. They are constructed from 3/16” mandrel bent tubing.

Custom options are available, and your inquiries are welcome. Some of the most common custom requests are:

• Shackle reversals
• Body mounts positioned for a 1” or 1.5” lift
• Front shock hoops
• Custom motor mounts
• Frame mounted custom bumpers

Feel free to call or email us if you’d like us to build you a custom Jeep frame.

A shackle reversal creates a smoother ride.

The factory shackles on your Jeep are positioned in front of the front spring. When you hit a bump, your axle automatically jerks back, but the shackles force it to jerk forward. This results in a rougher and bumpier ride. When we reverse your shackles, we put them behind the front spring, which will allow the axle to jerk back like it’s intended to.

Q: What bushings do I need for the shackle reversal kit?

We offer shackle reversal kits for CJ springs and YJ springs. Both options require YJ frame shackle bushings on the front spring and the rear spring. Also, we recommend buying 4.5” long shackles along with our SR Kit.

You will need YJ Frame Shackle Bushings Front and Rear

Also we recommend a 4 1/2" long shackles with our SR Kit (4 1/2" center to center of bolt holes)

We also have a kit available for this is you want to purchase this part # TDK-YJSKUBI

We will warranty the powder coating for a period of 120 days from the ship date. After the 120 day period, we won’t warranty the finish of our products due to normal wear and tear and exposure to natural elements.

No, TDK bumpers do not affect airbag functionality.

Sensors are located either in the front of the vehicle, in the passenger area, or in the engine compartment. Different types of sensors measure wheel speed, seat occupancy, brake pressure, and impact.

Other vehicle status indicators are also monitored by the airbag control unit, which analyzes the data and can relay safety features like seat belt lock and auto door locks in addition to airbag deployment.

At this time, we don’t offer any type of sponsorship.

Contact us and we’ll get on it right away. We will cover all return shipping charges as well as send you the correct product as soon as possible.

If you've ordered the wrong bumper or frame, we do not accept returns or exchanges on those products. Please contact us if you have questions about this policy.

For other products, you’re more than welcome to return the product to us within 15 days of receiving it. Check out our Return Policy to find out how you can return or exchange one of our products.

We offer rush shipping for some products, such as apparel. But if you order a custom item like one of our bumpers or frames, shipping can take up to 12 weeks because the product is made-to-order.

First, please note that bumpers and frames cannot be returned or exchanged because they are custom, made-to-order products. Second, ensure that it’s been less than 15 days since you received your order. If so, you can follow the easy steps in our Return Policy to return or exchange your order.

We highly recommend inspecting the part for any damage or missing hardware before signing for the shipment because we can’t be held responsible for any shipping-related damages once you sign for the shipment. You can open it even if the package is shrink wrapped.

If you find any shipping-related damages, note it on the Bill of Lading and notify the UPS delivery person to start the claim process. Repackage the product the way you received it and UPS will send it back to us for a replacement.

Yes, we do. You’ll need to email your complete address first for a shipping cost estimate.

For certain orders, yes. We can’t offer expedited shipping for our oversized products, such as our bumpers and frames, though.

Your shipping options vary based on the address you provide, but most of our products ship ground or freight via UPS. You'll get to see all of your shipping options once you enter your address during the checkout process.

Absolutely! We’ll email you the tracking information as soon as we ship out your order.

We accept Visa, MasterCard, Discover, and PayPal.

When you place an order on our website, you’ll be making a secure 128bit SSL encrypted payment. We also use PCI compliant processes to ensure that your credit card information is as safe as possible.

Call us right away and we’ll try to cancel your order before it’s processed. If the order has already been processed, you may be assessed a cancellation fee.

No, you don’t need to. You can check out as a guest. We recommend having one, though, so you can easily track your past and present orders.

Of course! We offer a lifetime warranty on all of our products. Our Warranty page has all the information you need.

The short answer is they don’t.

The long answer? It’s actually against federal law to void a warranty for use of an aftermarket part. The Magnuson-Moss warranty act, enacted in 1975, makes it illegal for auto manufacturers to void a warranty simply because the owner of the vehicle adds an aftermarket product to a vehicle. The law states that unless the manufacturer can prove the problem was caused by an aftermarket part, they have to repair the vehicle.

Our website allows you to search bumpers, frames, and other parts based on your exact year, make, and model. But if you want to be 100% sure you’re ordering the right part for your vehicle, feel free to give us a call. We’ll gladly help you out!

Give us a call, or you can email the owner, Jeremy. He’ll get back to you as soon as he can.

Monday through Friday, between 7:00 AM and 5:00 PM MST.

Sales tax depends on your state or country of residency. Taxes will be calculated at checkout.

No, we don't have a minimum order.

At TDK, we ship based on your location. If you live in Montana, we offer the option to pick up your order from our shop or at our powder coating facility in Billings.

For all of our bumpers, shipping costs are based on your location. If you select the wrong shipping zone and the shipping cost is higher, you will be charged the difference.

Here are the rates for bumper shipping:

• Zone 1 (MT): $200
• Zone 2 (ID, ND, OR, UT, WA, WY): $300
• Zone 3 (AZ, CA, CO, IA, MN, NE, NV, SD, WI): $325
• Zone 4 (AL, AR, CT, DE, FL, GA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MS, MT, NC, NH, NJ, NM, NY, OH, OK, PA, RI, SC, TN, TX, VA, VT, WV): $400

Shipping to AK and HI will be calculated at checkout.

For all other products, shipping will be calculated at checkout.

Your shipping options vary based on the address you provide, but most of our products ship ground or freight via UPS. You'll get to see all of your shipping options once you enter your address during the checkout process.

For some products, we can offer rush shipping (i.e. apparel). Bumpers and frames are custom, made to order items and shipping time ranges from 8-12 weeks for bumpers and 12-16 weeks for frames.

We process all orders as soon as they're placed. Because most of our products are handmade to order, shipping times vary. Bumpers generally take 8-12 weeks, whereas frames generally take 12-16 weeks. Other products can take 2-4 weeks.

For some orders, shipping time depends on your location. For custom, made to order items, shipping varies. Bumpers take 8-12 weeks and frames take 12-16 weeks.

Absolutely! We’ll email you the tracking information as soon as we ship out your order.

No. Your card will be charged as soon as you place the order. We’ll be happy to issue a refund for any reason before we ship out your order, though. See our Return Policy for more information.

Yes, we can. Our shopping cart does not offer this option at the moment, so you’ll need to call us at (406) 374-2285 to set up shipments to multiple addresses.

Yes, we do. You’ll need to email us your complete address first for a shipping cost estimate.

No, sorry. UPS does not deliver to PO boxes or APOs/FPOs.

Yes, we do. You’ll need to email us your complete address information first for a shipping cost estimate.

Hey, mistakes happen. In such a case, we’ll apologize profusely and ship you the right product as soon as possible. We’ll also cover all return shipping charges.

We highly recommend inspecting the part for any damage or missing hardware before signing for the shipment because we can’t be held responsible for any shipping-related damages once you sign for the shipment. You can open it even if the package is shrink wrapped.

If you find any shipping-related damages, note it on the Bill of Lading and notify the UPS delivery person to start the claim process. Repackage the product the way you received it and UPS will send it back to us for a replacement.

Our website allows you to search bumpers, frames, and other parts based on your exact year, make, and model. But if you want to be 100% sure you’re ordering the right part for your vehicle, feel free to give us a call.

If we sent you the wrong part, we’ll apologize and make it right as soon as possible. If you ordered the wrong part, you’ll need to return it to us within 15 days of receiving it. Our Return Policy (below) has all the information you need.

Contact us right away. If we haven’t shipped the order yet, we’ll be more than happy to change the shipping address to the correct one. If it’s already shipped, then you’ll have to sort it out with UPS. You can reroute your delivery on their website.

Let us know and we’ll get to the bottom of this. We’ll check the tracking number to pinpoint where your shipment ended up. If it turns out that your shipment was delivered to your address and someone signed for it, then it’s a problem you would need to address with the person who signed for it.

Please don’t. If you decide that you no longer want the shipment, please accept it and then contact us to start the return process.

It depends on the product. Because all bumpers and frames are custom, made-to-order products, we are unable to accept returns or exchanges on those. For other products, you may return them within 15 days of receiving it. The process is pretty simple:

1. Call us for a return merchandise authorization (RMA) number
2. Ship the product back to us
3. Receive your refund

Of course, there are simple terms and conditions you have to follow to ensure a smooth return process. We’re going to cover all of them on this FAQ page.

Bumpers and frames are custom, made-to-order items, so they cannot be returned or exchanged. However, you can opt to exchange other products, but you'll still have to pay the return shipping charges for the returned product as well as a 15% restocking fee.

Follow these 4 simple steps within 15 days of receiving your product:

1. Call us at (406) 374-2285 for a return merchandise authorization (RMA) number
2. Ensure that the original packaging materials aren’t torn or damaged
3. Repackage your product carefully just the way you received it and include all the hardware that came with it
4. Ship it back to us at this address: PO Box 172 / Moore, MT 59464

Please note: Bumpers and frames are custom, made-to-order products and cannot be returned or exchanged.

We recommend buying insurance for the return shipment because we’re not responsible for returns that get lost or damaged in transit.

Anything but bumpers and frames can be returned using the standard return process. You can either exchange it for the right product or receive a refund, minus a 15% restocking fee and shipping costs.

You have 15 days after receiving your product to return or exchange it.

Yes, as long as the product is still in perfect and resalable condition and includes all the hardware that came with it.

Yes. Bumpers and frames cannot be returned, as they're custom, made-to-order products. We also don't accept returns on products that have been used or damaged during installation. If you’re not sure whether your product falls into this category, email us photos of the product and we’ll use our best judgment to determine if you can return it or not.

Yes. A 15% restocking fee applies to all returns. The only time it’ll be waived is if we accidentally sent you a faulty or incorrect product.

Yes. The only exception is if we made a mistake and sent you a faulty or wrong product. In such a case, we'll pay all return shipping charges.

Upon us receiving your returned product, we have 20 days to inspect it for damages. If it passes the inspection, we'll issue your refund as soon as possible. When you factor in the time it'll take to ship the product back to us, the entire return process can take up to 30 days.

We’ll apply your refund to your account as soon as it passes the inspection. We'll deduct the 15% stocking fee and any shipping costs paid by us from the total of your refund. Depending on your credit card company or bank processing time, refunds can take up to a week to appear.

Please call us right away and we’ll look into it. If it ends up being our fault, we’ll take full responsibility and send you a shipping label so you can ship it back to us free of charge. Of course, we’ll also send you a working replacement as soon as possible.

Unfortunately, no. You’re fully responsible for anything you ship to us, so we highly recommend purchasing insurance for the return shipment.

If the product isn’t right for you, we’ll be happy to exchange it or issue a store credit to your Throttle Down Kustoms account. That way, you can get a product that perfectly suits your preferences. We’ll need proof that the product was purchased from us, though. Ask the person who gave you the product for a copy of the invoice.

No problem. We’ll be happy to help you out! Grab your original damaged product, a written description of the damage, and a copy of the original invoice and follow the steps outlined in our Warranty page.